Exclusive Services

Our team at Master Pro Cleaning is dedicated to maintaining the highest standards of quality and integrity in everything we do.

From the moment you contact us to the completion of the cleaning service, you can expect professionalism, transparency, and reliability. We take pride in our work and go the extra mile to ensure that your space is clean and renewed.

Residential Cleaning

Regular cleaning, also known as routine or maintenance cleaning, refers to the ongoing cleaning tasks performed on a scheduled basis to maintain cleanliness and hygiene in a space. Regular cleaning helps prevent the buildup of dirt and bacteria.

Frequency: daily, weekly, biweekly, or monthly, depending on the space's needs and the preferences of the clients.

Tasks: The tasks involved in regular cleaning may vary depending on the type of space being cleaned. However, common tasks include:

Sweeping, scrubbing, and vacuuming floors.
Dusting surfaces, including furniture, shelves, and light fixtures.
Cleaning and sanitizing countertops, tables, and other surfaces.
Cleaning and disinfecting bathrooms.
Emptying trash bins and replacing the bags.

Janitorial Cleaning Services

Janitorial cleaning services refer to the cleaning and maintenance tasks performed in commercial, industrial, or residential buildings.

These services typically include tasks such as sweeping, scrubbing, vacuuming, dusting, emptying trash bins, cleaning bathrooms, and maintaining cleanliness in various areas of a building or facility.

The frequency and scope of janitorial services can vary depending on the clients' needs and preferences. Some companies may require daily cleaning, while others may opt for weekly or monthly cleaning.

Services: In addition to routine cleaning tasks, janitorial services may also include specialized services such as carpet cleaning, window washing, and sanitizing. The goal of janitorial services is to ensure that the environment remains clean, hygienic, and presentable for occupants, employees, and visitors.

Rotational/AIRBNB Cleaning

Rotational cleaning, also known as Airbnb or vacation rental cleaning, refers to the process of cleaning a property between guest stays. It involves attention to detail, meticulousness, and timeliness to prepare the space for the arrival of the next guests.

Best cleaning day: Effective cleaning is essential to maintain the property's reputation and ensure guest satisfaction. Therefore, it is important that the cleaning service team knows exactly the day and time the place will be empty.

Charges: The price may vary depending on how the guest left the house, the duration of the stay, renovations, or any other extra service that may be required.

General: Organize, dust, and clean surfaces, vacuum and sweep the room, bathroom (restock personal hygiene products such as toilet paper, soap, and towels, if necessary), kitchen (wash dishes or place them in the dishwasher) and dispose of any leftover food or perishables, and laundry services.

Quality check: Property inspected for cleanliness and presentation. Addressed any issues for guest satisfaction.

Communicating: Reported damages immediately to facilitate resolution.

Locking: Property secured by locking doors/windows and activating alarms for safety.

Final touches: Additional cleaning tasks completed by checklist. Checked all areas meticulously.

Move Cleaning

Move cleaning, also known as move-in/move-out cleaning, is a specialized cleaning service for homes or businesses that are changing occupancy.

This type of cleaning involves a thorough cleaning of all facilities to ensure the space is clean, sanitized, and ready for the new occupants or for the previous occupants to move out.

IMPORTANT: the space must be empty, without boxes, furniture, that will not remain at the location. This facilitates access to all drawers, cabinets, and surfaces.

Deep Cleaning Services

Professional deep cleaning services, also known as deep cleaning or detailed cleaning, involve a comprehensive and meticulous cleaning approach that goes beyond regular cleaning tasks.

Deep cleaning services focus on thoroughly cleaning hard-to-reach areas, neglected spaces, and surfaces that accumulate dirt, soot, and germs over time. This type of cleaning is typically recommended for homes, offices, commercial spaces, and other environments that require a deep and intensive cleaning treatment.

Locations that have not been cleaned by a professional for more than a month will be considered for deep cleaning.

CUSTOMER GUIDE

The present service conditions aim to help our customers understand the service they are hiring. These conditions clarify and describe our guarantee, exclusions, cancellations, and potential issues that we strive to avoid, if possible. With your help, these issues can be avoided to ensure a successful service at your home.

CLEANING‐DAY HOME PREPARATION

Your cleaning price is based on the fact that cleaning technicians concentrate their time and energy on cleaning, NOT on routine day-to-day maintenance. We ask that you spend a few minutes the night before a scheduled service to pick up items from the floor and organize the house. This will allow cleaning technicians easy access to the areas/surfaces to be cleaned: floor, countertops, tabletops, etc., and the removal of dirty dishes. If you wish our cleaning technicians to perform these tasks, please contact us (in advance) so your cleaning price can be adjusted for the additional "cleaning preparation" time.

ESTIMATED ARRIVAL WINDOW

We have an estimated arrival window according to your service booking. If we are delayed, we will call or send a text message to your phone number. If you cannot be home, do not worry, leave us the instructions and we will handle it!

PRIVACY AND SECURITY

To protect our cleaning employees and your privacy, ensure that any confidential or potentially illegal documents or items are stored before the scheduled cleaning.

DUST SETTLEMENT

Our cleaning professionals take pride in dusting your home. Our tools and techniques allow us to remove most of the dust from your home in a reasonable time and effort.

During the cleaning process, some dust is carried through the air and will not settle until we have left. This is more common during the first cleanings and may require several visits until the dust is minimized.

DUSTING OF DECORATION ON SHELVES, COLLECTIBLES, FRAMES, AND OTHER SMALL ITEMS

We dust small objects based on the size and number of items on a shelf or flat surface like a fireplace. If there are 10 or fewer small objects on a shelf, we will manually dust the dust and the surface underneath and return the object to the shelf. If there are more than 10 objects per shelf, we may dust the objects where they are and the surface around them.

HEIGHT LIMITS FOR DUSTING

We cannot dust objects on shelves or hanging on a wall that are higher than a cleaning professional can reach on a 2-step ladder. We use extension poles to dust high rooms but will not dust objects that may topple or that are hung on the wall because we are not able to hold them with one hand to secure them while we dust.

CLEANING TIME

We emphasize that we charge by the hour of work, i.e., the number of people in the team x the time. Example: if there are two people in the team and they will spend two hours, the cost will be 2x3 = 6 hours. The Master Pro team is trained to clean efficiently and effectively to optimize time with quality service delivery.

CLEANING PRODUCTS

Our cleaning professionals bring the necessary tools and products for a complete cleaning of your home. We do not use any of your cleaning products unless discussed in advance. We also cannot perform cleanings in homes that have remnants of paints, varnishes, sealants, solvents, etc., from recent work in your home.

PETS

We work with pets every day and love it! However, if you have special concerns that do not fit within cleaning tasks, we will not be responsible for any damages or liabilities resulting from your pets' actions. If your pet has an unexpected reaction, we recommend that it be secluded on the day of cleaning. In addition, our cleaning technicians cannot touch or pick up pet feces, including emptying or moving litter boxes. Thank you for your understanding.

CLEANING RESCHEDULING

Rescheduling your cleaning may result in the cost of your service being lower, higher, or equal to your last cleaning, or to your recurring cost.

A weekly, biweekly, or monthly client who skips a cleaning creates a longer interval between visits, therefore, a 50% higher rate than the regular rate will be applied.

FEE FOR RESCHEDULING, CANCELLATION, REDUCTION OF REQUESTED SERVICES, OR BLOCKING OF RECURRING SERVICE WITH LESS THAN A 72-HOUR BUSINESS NOTICE.

We have no problem with rescheduling, reducing requested services, and canceling services throughout the year according to your schedule. However, if you cancel or reschedule your appointment after 72 business hours in advance, the full cleaning cost will be charged.

ALL CANCELLATIONS AND/OR RESCHEDULINGS MUST BE MADE BY EMAIL OR SMS.

Please note that some last-minute cancellations can be avoided if the client gives us access to their home through a garage door code, key, or other methods.

If you are not satisfied with any area we cleaned, simply call the office within 24 hours, and we will return to clean it free of charge. Cleaning professionals must be authorized to return to the house within 1 business day and can usually return the same day. Please note we do not offer cash refunds or cleaning deductions, but 100% return and cleaning.

By entering into a service agreement with our company, the client agrees not to solicit any staff member introduced by us for any home-related service. We spend a lot of time, money, and resources finding, interviewing, checking references and backgrounds, and training our cleaning employees.

TYPES OF PAYMENT

Payment is due in full upon completion of the work or services provided. We accept cash, check, bank transfer, Venmo, or credit card.

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